Your credit union has an opportunity to stand out. The best credit unions today are using the new reality to build human relationships with customers.
Register for this fireside chat and you'll leave with actionable tips and strategies on how technology can drive culture for an improved experience for your employees and your members.
In this webinar, our live panel discusses:
- Culture 2.0: How the right internal and member-facing culture makes your credit union stand out
- Technology 2.0: The human side of technology in transforming culture
- Call Center 2.0: Call centers have seen a 45% spike in call volume. We’ll show you how to go from fielding questions to building relationships that more-so resemble the in-person touch.
Panelists
Steve Ervolino
Chief Information Officer | Dupaco Community Credit Union
Steve Ervolino oversees the multi-layered security systems Dupaco uses to protect member financial data, as well as Dupaco’s business continuity plans for IT and operations. He has managed the implementation and support of a wide variety of systems, from the commodity Exchange platform, to complex disaster recovery, virtualization and voice-over-IP systems.
Since joining Dupaco’s staff in 1999, Ervolino’s blend of operational business experience and technical skills has been instrumental in aligning Dupaco’s technology platforms with fundamental business processes.
He is active in his church as a lector and Eucharistic minister, and regularly leads retreats for both adults and teens.
He earned a BA in Computer Information Systems from Clarke University, and a BA in Business Management from Loras College, both in Dubuque.
Mike Randall
President/CEO | Pinal County Federal Credit Union
Mike Randall serves as President / Chief Executive Officer for Pinal County Federal Credit Union (PCFCU) in Arizona. Mike has been a strong advocate for the credit union movement for over 20 years having served at several credit unions and in multiple capacities. His diverse background in the industry has allowed him to make direct impacts in the branch network, Digital Solutions, Information Technology, Marketing, and Member Service and Experience. Mike has carved out a niche within the Credit Union as an expert on integrating human capital with innovative technology. His ability to leverage the history of an organization, high-employee engagement and a continued focus on enterprise development is a proven formula that he continues to execute today.
Carol Clagett
Director of Customer Success | CRMNEXT
Carol brings more than 20 years of industry experience to her role at CRMNEXT, most recently serving as a senior vice president and retail market manager at First Bank, headquartered in Southern Pines, NC. Prior to joining First Bank, she held senior leadership positions in management, customer service and software deployment at First Citizens Bank and BB&T.
Joe Salesky
CEO | CRMNEXT
Joe is a seasoned expert in software and financial services, Joe has spent more than 25 years developing and delivering disruptive technology-enabled solutions. He holds 21 patents on technologies currently used by both consumers and large enterprises, including mobile banking and the original patent for web-conferencing. A luminary in his space, Joe has deployed mission critical systems at more than half of the Fortune 500 companies and is a respected speaker at industry and media events. He has been quoted in leading national, international and industry publications and has led his companies to achieving numerous prestigious awards.
